FACILITY MAINTENANCE OFFICER (FMO)

ORGANIZATION SUMMARY

4Ward Development West Africa (4WardWA), formerly known as Access Development is a well-established Safe Water Enterprise (SWE) with business subsidiaries in Ghana and Uganda that provide safe water services at a District-Wide Scale. With over a decade experience in providing safe water to more than 600,000 people through 2,000 water points across Africa by 2006, our goal is to exceed the expectations of rural and peri-urban customers by consistently delivering high-quality water. We pioneered the implementation of an innovative water system with our Numa model together with owners, Water4 (a Non-profit organization). 4Ward WA, a subsidiary of Water4 is a wholly owned for-profit Subsidiaries of Water4, Inc.

The 4WardWA suite of water solutions is designed to provide safe water tailored to consumer demand, including: hand-pumps with professional management, public retail points, and private water connections for households, schools, clinics, and businesses.

4WardWA has current operations in the Wassa East district, Western region, Ghana, where we have provided the entire district with access to safe water and adjourning communities in the Komenda, Edna-Eguafo-Abrem (KEEA) Municipal. This is in partnership with Water4, The Dutch Government (RVO), Hilton Foundation, Wassa East District Assembly, and many other partners. 4WardWA is scaling up its operations in Upper West and Savanna Regions in 2022 in partnership Water4, Helmsley Trust Foundation and Global Communities, with more partners to come as part of our strategy to provide three districts in these regions with safe water services.

 

Position Summary

Under the supervision of the Product Manager, the FMO will supervise water treatment, storage and distribution within the sachet water production unit. S/he will ensure the plant’s operations are compliant with state regulation and supervise teams of staff including cleaning, loading assistants and security. The incumbent will implement new policies, oversee machine maintenance, and also ensure that the facility meets government regulations, health and security standards.

Additionally, the FMO will manage the day-to-day interaction with customers including vendors and stakeholders and will work closely with the Indirect Sales Officer on other activities carried out by the Products Department.

RESPONSIBILITIES

  • Conduct proactive maintenance and ensure the facility is well-maintained.

  • Run production processes reliably and efficiently.

  • Plan and organize production schedules in a timely manner.

  • Deliver finished products to the warehouse.

  • Adhere strictly to health and safety regulations in line with compliance standards and government regulations regarding the facility.

  • Maintain inventory of supplies and order supplies needed for packaged water production, budgeting, and planning by forecasting the facility’s upcoming needs and requirements.

  • Supervise teams of staff across different divisions and the work of the junior staff in the production unit.

  • Generate weekly and monthly production reports.

  • Carry out routine production equipment, repairs and maintenance.

  • Undertake in-house training for bagging machine operator staff.

 

KEY EXPECTED RESULTS

  • Competent writing and communication skills: the ability to communicate technical information.

  • Procurement and negotiation: the ability to liaise with vendors, have procurement knowledge, and be cost-saving oriented.

  • Relationship-building: Customer, staff, and stakeholder relationship management.

  • Time management skills: the ability to prioritize production schedules, multi-task, and be time efficient.

  • Teamwork, leadership, and motivational skills: the ability to organize, manage and motivate the team to ensure productivity and service excellence.

  • Report Writing: effective and accurate sales/maintenance reports being produced on a timely basis.

QUALIFICATIONS:

Education:

Minimum qualification of Diploma in facility management, engineering, business administration, logistics, and operations, or a relevant field.

Experience:

  • At least 2 years of experience in a facility/maintenance support-related role is required.

  • The ideal candidate must have a MINDSET of an entrepreneur.

REPORTING

The Facility Maintenance Officer will report to the Product Manager of our Northern Operations

WORKING CONDITIONS

Physical Demands

Sitting, standing, and/or walking for up to 8 hours per day. Requires strenuous physical work; heavy lifting, pushing, or pulling required of objects over 10 pounds. The total working hours in a week is 40 hours. Should work be done during evenings and weekends, the FMO will be compensated with an equal amount of time off.

Travel Requirements           

  • Minimal travel is required for this role

  • Equivalent education, training and/or certification may be substituted for experience and education shown above ***

 

PREFERED SKILLS

  • Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done.

  • Excellent written and verbal English communication skills.

  • Skilled at working effectively with cross functional teams.

  • Should take a strategic approach to the planning and management of tasks.

  • Data analytical minded with knowledge of the use of computers, preferably in a PC, or Windows-based operating environment, and critical thinking skills.

  • Ability to understand, follow and enforce specific instructions and safety procedures.

  • Well-versed in facility management best practices.

  • Knowledge of basic accounting, records maintenance skills, and finance principles.

  • Excellent organizational and leadership skills

 

GENERAL COMPETENCIES

The following competencies are expected of all 4WardWA employees:

Job Knowledge: Demonstrate job knowledge of purposes and objectives, procedures required to perform the job.

Productivity: Produce a volume of work consistent with the normal requirements for the job

Quality of work: Work is accurate, thorough and timely according to agreed standards and expectations agree

Communication: Express information verbally and in writing in a clear and coherent manner

Reliability: Can be depended to perform assigned task in a timely manner and degree of supervision required

Initiative: Exhibits drive to complete tasks and tasks charge in the absence if detailed instructions

Delegation: Delegating a d following up regularly to ensure that delegated duties and responsibilities are carried out

Teamwork: Establishes and maintains positive working relationships with Co-workers and work to share responsibilities towards common targets

Leadership: Motivates and builds morale, eliciting cooperation from subordinates and achieving results through team work

Constructive feedback: Accepts improvement-oriented ideas and offers the same to colleagues or those under their supervision

 

Location

This job is located in Wa, Upper West Region

HOW TO APPLY FOR THIS JOB: 

Please send cover letter, resume, references and salary requirements to: hello@4ward.co by the close of business on 30th October, 2023. Only shortlisted candidates will be contacted.

Please include the job location (Wa, Ghana) and Job title (Facility maintenance officer) in your e-mail subject.

ADDITIONAL NOTES

Equivalent education, training and/or certification may be substituted for experience and education shown above