Facility Maintenance Officer (Sachet Water)

ORGANIZATION SUMMARY

4Ward Development West Africa (4WardWA), formerly known as Access Development is a well-established Safe Water Enterprise (SWE) with business subsidiaries in Ghana and Uganda that provide safe water services at a District-Wide Scale. With over a decade experience in providing safe water to more than 600,000 people through 2,000 water points across Africa by 2026, our goal is to exceed the expectations of rural and peri-urban customers by consistently delivering high-quality water. We pioneered the implementation of an innovative water system with our Numa model together with owners, Water4 (a Non-profit organization). 4Ward WA, a subsidiary of Water4 is a wholly owned for-profit Subsidiaries of Water4, Inc.

The 4WardWA suite of water solutions is designed to provide safe water tailored to consumer demand, including: hand-pumps with professional management, public retail points, and private water connections for households, schools, clinics, and businesses.

 

4WardWA has current operations in the Wassa East District, Western region, Ghana, where we have provided the entire district with access to safe water and adjourning communities in the Komenda, Edna-Eguafo-Abrem (KEEA) Municipal. This is in partnership with Water4, The Dutch Government (RVO), Hilton Foundation, Wassa East District Assembly, and many other partners. 4WardWA is scaling up its operations in Upper West and Savanna Regions in 2022 in partnership Water4, Helmsley Trust Foundation and Global Communities, with more partners to come as part of our strategy to provide three districts in these regions with safe water services.

POSITION SUMMARY

Under the supervision of the Product Manager, the FMO will supervise water treatment, storage and distribution within the sachet water production unit. S/he will ensure the plant’s operations are compliant with state regulation and supervise teams of staff including cleaning, loading assistants and security. The incumbent will implement new policies, oversee machine maintenance, and also ensure that the facility meets government regulations, health and security standards.

Additionally, the FMO will manage the day-to-day interaction with customers including vendors and stakeholders and will work closely with the Sales and Distribution Officer and other activities carried out by the Products Department.

RESPONSIBILITIES

  • Responsible for overseeing the smooth running of the sachet water facility.

  • Map out strategy that will lead to efficiency amongst the production team.

  • Maintains inventory of supplies that meets planned and anticipated productivity levels. 

  • Plan and organize production schedules in a timely manner.

  • Responsible for delivering finished products to the warehouse.

  • Responsible for training, evaluation, and assessment of the production team.

  • Ensures operation of equipment by completing preventive maintenance requirements.

  • Serves as the quality control officer.

  • Ensures that the plant meets the expected safety and health standards at all times.

  • Generate daily, weekly, and monthly production reports.

  • Any other duties as assigned by the Supervisor.

     

key expected results

  • Competent writing and communication skills: The ability to communicate technical information.

  • Procurement and negotiation: The ability to liaise with vendors, have procurement knowledge, and be cost-saving oriented.

  • Relationship-building: Customer, staff, and stakeholder relationship management.

  • Time management skills: The ability to prioritize production schedules, multi-task, and be time efficient.

  • Teamwork, leadership, and motivational skills: The ability to organize, manage and motivate the team to ensure productivity and service excellence.

  • Report Writing: Effective and accurate sales/maintenance reports being produced on a timely basis

Qualifications

  • Education*** Minimum qualification of BSc/BA in Facility Management, Engineering, Logistics, and Operations, or a relevant field.

  • Experience At least 2 years of experience in a facility/maintenance support-related role is required.

  • The ideal candidate must have a MINDSET of an entrepreneur.

REPORTING

The Facility Maintenance Officer will report to the Product Manager.

Working Conditions:

  • Work Environment: Office Environment; Must live in Daboase, Takoradi, and surrounding areas.

  • Physical Demands - Sitting, standing, and/or walking for up to 8 hours per day. Requires strenuous physical work; heavy lifting, pushing, or pulling required of objects over 10 pounds. The total working hours in a week is 40 hours. Should work be done during evenings and weekends, the FMO will be compensated with an equal amount of time off.

  • Travel Requirements Minimal travel is required for this role

PREFERRED SKILLS

  • Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done.

  • Excellent written and verbal English communication skills.

  • Skilled at working effectively with cross functional teams.

  • Should take a strategic approach to the planning and management of tasks.

  • Data analytical minded with knowledge of the use of computers, preferably in a PC, or Windows-based operating environment, and critical thinking skills.

  • Ability to understand and follow, enforce specific instructions and safety procedures.

  • Well-versed in facility management best practices.

  • Knowledge of basic accounting, records maintenance skills, and finance principles.

  • Excellent organizational and leadership skills

  • Proficiency in local dialects of the assigned area (Fante or Twi) required.

General Competencies

The following competencies are expected of all 4Ward employees:

Job knowledge: Demonstrates knowledge of purposes, objectives, practices and procedures required to perform the job.

Productivity: Produces a volume of work consistent with the normal requirements of the job.

Quality of work: Work is accurate, thorough and timely according to agreed standards and expectations agreed.

Communication: Expresses information verbally and in writing in a clear and coherent manner.

Reliability: Can be depended upon to perform assigned tasks in a timely manner and degree of supervision required.

Initiative: Exhibits drive to complete tasks and takes charge in the absence of detailed instructions.

Delegation: Delegating and following up regularly to ensure that delegated duties and responsibilities are carried out.

Teamwork: Establishes and maintains positive working relationships with co-workers and works to share responsibilities towards common targets.

Leadership: Motivates and builds morale, eliciting cooperation from subordinates and achieving results through a team effort.

Constructive Feedback: Accepts improvement-oriented ideas and offers the same to colleagues or those under their supervision

Location:

This position is based in Daboase, Ghana.

To apply for this Job: 

Please send cover letter, resume, references and salary requirements to: hello@4ward.co by the close of business on 26th April, 2024. Only shortlisted candidates will be contacted.

Please include the job location (Daboase, Ghana) and Job title (Facility Maintenance Officer) in your e-mail subject.