FIELD OFFICER-UTILITY MANAGEMENT(FO)

ORGANIZATION SUMMARY

4Ward Development West Africa (4WardWA), formerly known as Access Development is a well-established Safe Water Enterprise (SWE) with business subsidiaries in Ghana and Uganda that provide safe water services at a District-Wide Scale. With over a decade of experience in providing safe water to more than 600,000 people through 2,000 water points across Africa by 2006, our goal is to exceed the expectations of rural and peri-urban customers by consistently delivering high-quality water. We pioneered the implementation of an innovative water system with our Numa model together with owners, Water4 (a Non-profit organization). 4Ward WA, a subsidiary of Water4 is a wholly owned for-profit Subsidiaries of Water4, Inc. 

The 4WardWA suite of water solutions is designed to provide safe water tailored to consumer demand, including: hand-pumps with professional management, public retail points, and private water connections for households, schools, clinics, and businesses.

4WardWA has current operations in the Wassa East district, Western region, Ghana, where we have provided the entire district with access to safe water and adjourning communities in the Komenda, Edna-Eguafo-Abrem (KEEA) Municipal. This is in partnership with Water4, The Dutch Government (RVO), Hilton Foundation, Wassa East District Assembly, and many other partners. 4WardWA is scaling up its operations in Upper West and Savanna Regions in 2022 in partnership Water4, Helmsley Trust Foundation and Global Communities, with more partners to come as part of our strategy to provide three districts in these regions with safe water services.

POSITION SUMMARY

Under the supervision of the Technical Officer Maintenance, the Field Officer, Utility Management will be responsible for the quality assurance of the water and maintenance and repairs of all systems within an assigned cluster. The field officer Utility Management will ensure all systems within the Numa network function at their optimum. This incumbent will advocate for all Numa services and activities within the cluster.

RESPONSIBILITIES

  • Assess and maintain the overall performance of water systems assigned under your cluster.

  • Inspect and repair the water treatment system, electrical components, and solar panels.

  • Inspect the Numa water distribution system and trace leakages or illegal connections on the feedlines.

  • Collect and report field data weekly using the mWater App.

  • Monitor water quality parameters using field equipment, for example, pH, chlorine, and E. coli.

  • Organize water-sampling schedules.

  • Respond to emergencies and issues within 24 hours.

  • Pay working visits regularly to Now customers to drive sales and promote customer satisfaction.

  • Provide support and training to vendors to effectively increase their sales of NUMA water and expand their overall income as business people in their communities.

  • Participate in community engagements/meetings, WASH training, and promotional activities within the cluster.

  • Generate water tokens through POS machines to vendors and Now customers.

  • Weekly reporting to the Supervisor.

  • Other duties as assigned by the supervisor.

KEY EXPECTED OUTCOMES

  • No system within the network will experience downtime for over 24 hours.

  • The quality of water dispersed within our network meets 4WardWA standards.

  • Effective and efficient management of resources.

  • Effective communication and networking are achieved through partnership and collaboration with key people in the communities.

  • Progress reports and work plans are timely prepared.

  • Promotion of customer satisfaction through routine maintenance and preventive visits.

 

QUALIFICATIONS:

Education

Minimum qualification of HND in electricals, building and construction, and plumbing.

Experience

At least 2 years’ experience in a plumbing and electrical-related job.

REPORTING

The Field Officer Utility Management will report to and work closely with the Technical Officer Maintenance.

 

WORKING CONDITIONS:

Physical Demands

Sitting, standing, and/or walking for up to 8 hours per day.

Travel Requirements               

 You may be required to travel up to 90% of the normal schedule. Should be able to ride a motorbike.

 

PREFERRED SKILLS

  • Ability to execute a given volume of work with little or no supervision.

  • Ability to effectively communicate with clients and staff members.

  • Problem-solving and critical thinking skills.

  • Ability to use an online app to collect data.

  • Knowledge of trends and regulations within the WASH sector.

  • Excellent leadership and coaching abilities.

  • Build relationships and collaborate with clients and team members.

  • Communicate effectively in English and local dialects (Wale, Dagaare, Birifor, etc...)

  • Group facilitation and training skills.

  • Demonstrate a positive attitude towards work.

  • Display excellent interpersonal communication skills.

  • Can effectively and efficiently complete tasks online and with Microsoft Office and other platforms.

GENERAL COMPETENCIES

The following competencies are expected of all 4WardWA employees:

Job Knowledge: Demonstrate job knowledge of purposes and objectives, procedures required to perform the job.

Productivity: Produce a volume of work consistent with the normal requirements for the job

Quality of work: Work is accurate, thorough and timely according to agreed standards and expectations agree

Communication: Express information verbally and in writing in a clear and coherent manner

Reliability: Can be depended to perform assigned task in a timely manner and degree of supervision required

Initiative: Exibits drive to complete tasks and tasks charge in the absence if detailed instructions

Delegation: Delegating a d following up regularly to ensure that delegated duties and responsibilities are carried out

Teamwork: Establishes and maintains positive working relationships with Co-workers and work to share responsibilities towards common targets

Leadership: Motivates and builds morale, eliciting cooperation from subordinates and achieving results through team work

Constructive feedback: Accepts improvement-oriented ideas and offers the same to colleagues or those under their supervision

 

LOCATION:

This position is based in Wa, Upper West Region.

 

HOW TO APPLY FOR THIS JOB: 

Please send cover letter, resume, references and salary requirements to: hello@4ward.co by the close of business on 30th October, 2023. Only shortlisted candidates will be contacted.

Please include the job location (Wa, Ghana) and Job title (Field Officer-Utility management) in your e-mail subject.

 

ADDITIONAL NOTES

Equivalent education, training and/or certification may be substituted for experience and education shown above Equivalent education, training and/or certification may be substituted for experience and education shown above