Sales & Distribution Officer (SDO)

Position Summary

4WardWA Development West Africa (4WardWA) provides high-quality water services through kiosks, Pump Insurance (PiN), household and business connections, and packaged water services for wholesale, retail, and individual consumption.

Under the supervision of the Sales and Marketing Manager, the Sales & Distribution Officer will be responsible for managing the distribution of goods or products from the factory to customers or stores. He/She will plan and execute delivery schedules, manage warehouse and transportation, and oversee distribution operations as well as handle sales channels and identify opportunities for sales and expansion. Additionally, the SDO will also conduct market research and analysis to evaluate trends, brand awareness and competition ventures. Manage the day-to-day interaction with customers including other stakeholders and will work closely with the Facility Maintenance Officer on other activities carried out by the Product Department.

RESPONSIBILITIES

  • Overseeing and developing marketing campaigns and promotions.

  • Conducting research and analyzing data to identify and define audiences.

  • Devising and presenting ideas and strategies for review by management.

  • Ensure that both monthly and weekly targets are achieved.

  • Gather feedback from customers or prospects and share with internal teams.

  • Effectively and efficiently manage the full sales cycle, from negotiating/closing deals and handling complaints or objections.

  • Grow distribution width and depth in the designated sales area.

  • Develop chart distribution/delivery route maps and schedules within allocated territories.

  • Ensure proper visibility and availability of packaged water products in the assigned territory

  • Build customer loyalty and retention through delivering innovations, customer focused and value added solutions based on the principles of mutual benefit.

  • Up-sell other products and secondary placements to penetrate new territories and retailers.

  • Spearheads the preparation and presentation of client proposals and all client presentations

  • Generate weekly & monthly reports and manage the customer database.

  • Other duties as assigned by the supervisor

key expected results

  • Relationship-building: Customer, staff, and stakeholder relationship management.

  • Time management skills: The ability to prioritize, multi-task, and be time efficient.

  • Teamwork, leadership, and motivational skills: The ability to organize, manage and motivate the team to ensure productivity and excellence.

  • Report Writing: Effective and accurate sales/distribution reports being produced on a timely basis

Qualifications

  • Education***

    Minimum qualification of BSc/BA in Marketing, Supply Chain, Business Administration, Logistics, and Operations, or a relevant field.

  • Experience At least 2 years of experience in a channel sales/supply chain-related role is required. The ideal candidate must have a MINDSET of an entrepreneur.

REPORTING

The Sales & Distribution Officer will report to the Sales, Marketing & Product Manager

Working Conditions:

  • Work Environment - Office – Standard Office Environment; Must live in Daboase, Takoradi, and surrounding areas.

  • Physical Demands - Sitting, standing, and/or walking for up to 8 hours per day. The total working hours in a week is 40 hours. Should work be done during evenings and weekends, the SDO will be compensated with an equal amount of time off.

  • Travel Requirements: Some travel is required for this role.

PREFERRED SKILLS

  • Should take a strategic approach to the planning and management of tasks.

  • Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality

  • Excellent verbal and written/ interpersonal communication skills with an ability to build relationships with people at all levels

  • Demonstrate problem-solving capability – the ability to create win-win situation while deriving desired numbers and outcome

  • Excellent organizational and leadership skills

  • Attention to detail and the ability to multitask efficiently.

  • Proficiency in English and local dialects of the assigned area (Fante or Twi) required.

General Competencies

The following competencies are expected of all Water4 employees:

Job knowledge: Demonstrates knowledge of purposes, objectives, practices and procedures required to perform the job.

Productivity: Produces a volume of work consistent with the normal requirements of the job.

Quality of work: Work is accurate, thorough and timely according to agreed standards and expectations agreed.

Communication: Expresses information verbally and in writing in a clear and coherent manner.

Reliability: Can be depended upon to perform assigned tasks in a timely manner and degree of supervision required.

Initiative: Exhibits drive to complete tasks and takes charge in the absence of detailed instructions.

Delegation: Delegating and following up regularly to ensure that delegated duties and responsibilities are carried out.

Teamwork: Establishes and maintains positive working relationships with co-workers and works to share responsibilities towards common targets.

Leadership: Motivates and builds morale, eliciting cooperation from subordinates and achieving results through a team effort.

Constructive Feedback: Accepts improvement-oriented ideas and offers the same to colleagues or those under their supervision

Location:

This position is based in Daboase, Ghana.

To apply for this Job: 

Please send cover letter, resume, references and salary requirements to: hello@4ward.co by the close of business on 10th July, 2023. Only shortlisted candidates will be contacted.

Please include the job location (Daboase, Ghana) in your e-mail subject.